FAQ

 

  • Hempsmith is a hemp clothing brand based in Pittsboro, NC. We do a lot of screen-printing, tie dye, and embroidery on the hemp fabric.

  • Hemp is a plant that grows quickly and tall. Producing a lot of material in a short time. It is known for its strong fiber that holds up well and gets softer with time.

    We use Industrial Hemp Fiber in our clothing to make durable goods that stand the test of time.

    Hemp is a very versatile crop. You can build houses out of Hempcrete, harvest the seed for food and oil, and use the fiber for textiles, insulation, and other applications.

    Hemp has a rich history in the US. We Illegalized it for almost 100 years as a country. Probably due to big interest like big oil, pharma, timber, and other industries that didn't want the competition.

    We're bringing it back. Its a renewable material that sequesters carbon in the soil as it grows. Hemp can play a big role in mitigating the climate crisis and helping us shift to a restorative economy.

    It also just makes great clothing and we're happy to be working with this low impact, renewable material.

  • Hempsmith is on a mission to Bring Hemp Home. I want to see industrial hemp become a widely used material here in America. We can displace petroleum and use this renewable material to build a restorative economy. This is a new story of clothing, with a bright future rooted in a connection to the land.

  • How long does shipping take?

    Orders typically take 1-2 business days to process. Once your order is processed, shipping times vary based on your location:

    • Domestic Shipping (within the U.S.): 3-7 business days

    • International Shipping: 7-14 business days, depending on your country

    What shipping carriers do you use?

    We use reliable carriers such as USPS, FedEx, and UPS to ensure your order arrives safely and promptly.

    Can I track my order?

    Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment on the carrier’s website.

    Do you offer expedited shipping?

    Yes, we offer expedited shipping options at checkout. If you need your order sooner, you can choose from various expedited shipping methods.

    What are the shipping costs?

    Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during checkout before you finalize your purchase.

    Do you ship internationally?

    Yes, we do ship internationally. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

    What should I do if my order hasn’t arrived?

    If your order hasn’t arrived within the estimated delivery time, please contact us at Hempsmithclothing@gmail.com with your order number. We’ll investigate the issue and assist you with any necessary actions.

    Can I change my shipping address after placing an order?

    If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to update the address before your order is processed and shipped. Once an order is in transit, we may not be able to make changes.

    What happens if my order is lost or damaged during shipping?

    If your order is lost or damaged during shipping, please contact us at Hempsmithclothing@gmail.com with your order details. We’ll work with you to resolve the issue and ensure you receive a replacement or refund as needed.

  • What is Hempsmith Clothing's return policy?

    At Hempsmith Clothing, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below:

    1. Eligibility for Returns:

      • Returns must be initiated within 30 days from the date of delivery.

      • Items must be unused, in their original condition, with all original packaging and tags intact.

    2. How to Return an Item:

      • To start a return, please contact our Customer Service team at Hempsmithclothing@gmail.com with your order number and the reason for the return.

      • We will provide instructions on how to return the item(s). Please ensure the item(s) are securely packaged for return shipping.

    3. Refund Process:

      • Once we receive and inspect the returned item(s), we will process your refund.

      • Refunds will be issued to the original payment method used for the purchase.

      • Please allow 12 business days for the refund to appear in your account, depending on your bank or payment provider.

    4. Non-Refundable Items:

      • Items marked as final sale or custom-made products are not eligible for return or refund.

    5. Shipping Costs:

      • Original shipping costs are non-refundable.

      • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

    6. Exchanges:

      • If you prefer to exchange an item instead of a refund, please contact us at Hempsmithclothing@gmail.com to arrange the exchange.

    Additional Notes:

    • For items returned outside the specified return window or not in their original condition, we may not be able to process a refund.

    If you have any questions or need assistance with a return or refund, don’t hesitate to contact our Customer Service team. We’re here to ensure you have a positive shopping experience!